Terms & Conditions

1. Who we are and when these terms apply

SXPO India (“SXPO”, “we”, “us”) provides software and online services for exhibition management, online trade-show experiences, product and exhibitor discovery, and business enquiries. The contracting operator is SXPO India. The service is intended for professional and business use.

These terms apply to the public website and its discovery and enquiry features. Separate organizer, exhibitor, subscription, order or service agreements may apply to paid or authenticated services. If a signed agreement conflicts with these public terms for that contracted service, the signed agreement controls to the extent stated in it.

2. Platform role and no agency

Unless we expressly agree otherwise in a signed writing, SXPO supplies technology and discovery facilities; it is not the manufacturer, seller, importer, distributor, event owner, ticketing agent, payment agent, broker, or representative of every organizer or exhibitor listed. A listing, profile, badge, search result or enquiry feature does not by itself mean SXPO has independently verified a business, product, event, claim or certification.

3. Accounts and authority

You must provide accurate and current information, protect credentials, notify us of suspected compromise and use only accounts you are authorised to operate. If you act for a company or organization, you represent that you have authority to submit information and bind that organisation to the terms applicable to its use. You are responsible for actions performed through your account, subject to applicable law and security incidents outside your control.

4. Listings and user content

You are responsible for the legality, accuracy, currency and substantiation of content you submit, including event dates, organizer authority, product specifications, pricing, availability, certifications, images, trademarks, claims, contact information and documents. You must own or hold the necessary permissions for that content and must not mislead users or present unverified claims as verified facts.

You retain rights you hold in your content. You grant SXPO a non-exclusive, worldwide, royalty-free licence for the period reasonably required to host, reproduce, format, display, transmit, index, back up and promote that content in connection with operating, securing and improving the services. This licence includes service-provider processing and display through SXPO features. You may request removal or close your account; copies may remain in backups, audit records, legal holds or recipients' systems for a limited period where necessary or lawful.

5. Enquiries and external commercial dealings

Visitors may send information requests or quote requests to selected exhibitors or organizers. We disclose the information described in the relevant form and Privacy Policy to the selected recipient(s) so they can respond. The recipient may use the information under its own privacy obligations. Check recipient details before submitting information and do not include passwords, payment credentials or unnecessary sensitive data.

Unless a separate written agreement expressly states otherwise, any discussion, quote, order, purchase, payment, delivery, warranty, refund, service commitment or dispute arising from a business transaction is between the relevant buyer and supplier/organizer. SXPO does not hold or process payment for the underlying product transaction under this public discovery model and does not guarantee a sale, lead, response, attendance, event success or business outcome. Verify claims and payment instructions independently before acting.

6. Fees and subscriptions

Organizer and exhibitor platform fees, plan features, billing cycles, taxes, renewal, cancellation, refund eligibility and service suspension are governed by the applicable order, plan and Subscription, Cancellation & Refund Policy. A platform subscription fee is distinct from any commercial payment between users. No refund entitlement is excluded where applicable law requires otherwise.

7. Intellectual property and complaints

SXPO and its licensors retain rights in platform software, branding, design and SXPO-created materials. Do not copy, scrape, reverse engineer, resell, or commercially exploit the platform except as permitted by law or written permission. Rights holders and affected users can submit a reasoned report through Grievance & Report Content. We may temporarily restrict content while reviewing a credible report and will consider responses and applicable legal requirements.

8. Acceptable use and enforcement

You must comply with the Acceptable Use Policy, applicable law and third-party rights. We may investigate credible reports and take proportionate action, including requesting evidence, correcting labels, limiting visibility, disabling content, restricting accounts or referring matters to competent authorities where appropriate. Where reasonably possible and legally permitted, we will provide notice and a way to respond. We may take urgent action to protect users, evidence, platform security or legal compliance.

9. Availability, changes and termination

We may maintain, modify, suspend or discontinue features for security, legal, operational or product reasons. We do not promise uninterrupted availability. We may revise these terms by publishing a new version and date. For material changes affecting existing paid services, we will use reasonable notice where practicable; changes required by law or urgent security needs may take effect sooner. You may stop using the public website at any time. Contracted subscriptions remain subject to their separate terms.

10. Disclaimers and liability

To the maximum extent permitted by applicable law, the public website is provided on an “as available” basis, and third-party information is not guaranteed to be accurate, complete or current. Nothing in these terms excludes or limits a right, remedy or liability that cannot lawfully be excluded or limited. Any limitation or allocation of liability for a paid service will be governed by the applicable signed agreement and mandatory law.

11. Indemnity and responsibility

To the extent permitted by law, you are responsible for losses, claims and reasonable costs caused by your unlawful content, infringement, fraud, breach of these terms or misuse of the service. Any indemnity under a separate commercial agreement is subject to that agreement and applicable law. Nothing here makes a user responsible for loss caused by SXPO's own non-excludable legal obligations.

12. Disputes and governing law

Contact us first so the issue can be reviewed and, where appropriate, resolved informally. These terms are governed by the laws of India, subject to mandatory consumer, privacy and other protections that apply to a particular user. Courts at a court of competent jurisdiction may have jurisdiction to the extent permitted by applicable law; nothing here removes a forum or remedy that cannot lawfully be waived.

13. Contact

General: info@sxpoindia.com. Support: support@sxpoindia.com. Privacy and grievance contacts are listed in our Legal Notice.