Subscription, Cancellation & Refund Policy

1. Scope

This policy describes the general framework for paid SXPO platform subscriptions or participation services. The applicable order, invoice, plan description and signed organizer/exhibitor agreement control the actual service scope and price. This policy does not govern product purchases or other transactions between exhibitors, organizers and visitors.

2. Fees and billing

Before a paid service is purchased, the applicable plan or order should identify the contracting customer, included features, subscription or participation period, fee, taxes, payment schedule and any relevant limits. Taxes are charged as required by law. Keep invoices and payment references for support.

3. Cancellation and renewal

Customers may request cancellation using the process described in their order or customer portal, or by contacting the configured billing contact. Cancellation normally prevents future renewal or ends the service at the end of the paid term unless the order states otherwise. Amounts already due remain payable. If automatic renewal is offered, the renewal timing and cancellation deadline must be disclosed at purchase.

4. Refunds

Refund eligibility depends on the applicable order, the service already delivered, the timing and reason for cancellation, any event-specific terms, and mandatory law. Platform access, onboarding, custom work, a reserved participation allocation or a period already used may affect eligibility if disclosed before purchase and lawful. We will not represent that all fees are universally non-refundable. Any refund approved will be processed through the original or another lawful payment method, subject to payment-provider timelines.

5. Event changes, cancellation or service interruption

Organizers are responsible for the accuracy of their event details and for notifying participants of changes to their own events. If an organizer cancels or postpones an event, the organizer's agreement with SXPO and any separately disclosed event-specific terms determine the platform-fee outcome. SXPO will assess material service failures under the applicable service agreement and mandatory law; this policy does not promise a refund for every interruption.

6. How to request cancellation or refund review

Email support@sxpoindia.com with the account/organization, order or invoice number, relevant dates, amount and reason. Do not send full card numbers or security codes. We will confirm receipt and review the request against the applicable contract and law.

7. No effect on statutory rights

Nothing in this policy limits rights or remedies that cannot lawfully be excluded. If the applicable order and this policy differ, the order governs only to the extent it is lawful and expressly addresses the issue.